What are two key components for delivering great customer service?

Focusing on your customer's needs and wants is a fundamental component of delivering great customer service. This approach requires actively listening to customers, understanding their desires and difficulties, and tailoring your service to meet those specific needs. Prioritizing the customer experience over personal agendas ensures that service is not only effective but also builds trust and loyalty. When customers feel their needs are recognized and valued, they are more likely to return and recommend the service to others.

While letting go of personal priorities can be part of the process of providing good service, it is not as critical as directly focusing on what the customer is looking for. A personalized approach that addresses customer needs leads to more meaningful interactions and satisfaction.